Servicenow

• Service Now Online Training 

• Introduction to Service Now
• What is Service Now
• Why and who can use Service Now
• Concept of cloud computing in Service Now
• Introduction to ITIL foundation
• Navigation and users
• Helpful portals, releases
• Customize Homepage
• Creating Gauges
• Define CSS properties, UI Properties
• Change visibility of Homepage and banner
• Tables, Form, Dictionary
• Creating Application, module
• Creating table
• Personalizing form and table layout
• Creating Section
• View
• Dictionary entries
• Dictionary overrides
• Reference qualifiers
• Related lists
• Update sets Creation
• Creating an update set
• Merge update set
• Retrieve Update set in another instance
• Creating workflow
• Workflow editor and workflow scripts
• Workflow activities and workflow context
• Workflow stages, transitions
• Service catalog management
• Use of service catalog, back end execution
• Creating catalog item, record producer, order guide
• Create RITM and catalog task
• Attaching workflow to catalog items
• Importing data in Service Now
• Data sources
• XML import
• Transform maps
• Scheduled data import
• Import sets
• Transform scripts
• Data load automation
• User Administration
• Creating groups
• Users and Departments
• Concept of delegation
• Customizing user profile
• Roles & group membership
• Fetch detail of logged in user
• Email Notification
• Defining a Template
• Define notification
• Email logs
• Introduction to SMTP and POP mail servers
• Trigger email on event
• Create SLA &Schedule
• SLA Definitions
• SLA Properties
• Attach SLA to tasks
• Create schedule and child schedule
• Scheduled Jobs
• Introduction to scheduled jobs
• Scheduled Job log
• Scheduled reports
• Access Control List
• Create Read, Write and Create ACL on table and field level
• Debug ACLS
• Write ACL Scripts
• Concept of privileged system admin
• Content Management (CMS)
• Creating site, page
• Dynamic content block
• Define Header, theme, style sheet
• Creating UI page, UI macros
• Introduction to Web service
• Introduction to web services
• SOAP Messages
• Debugging
• Personalize users
• Debugging Business Rule
• Debugging ACL
• Background scripts